Our services
Expert advice for hospitality management companies.
With over 30 years’ collective experience in the hospitality industry, gained throughout Australia, China and South-East Asia, including Malaysia, Indonesia, the Philippines and Thailand, we are able to advise and instruct our hospitality clients on how to achieve better outcomes for their owners, guests and employees.
Whether it is a simple mystery shopper visit to a restaurant for a quality check, or an in depth ‘end to end’ review of your hospitality business, we can offer a broad range of services to meet your requirements.
Our experience has accumulated over many years, having worked in both large city hotels and island resorts, for international hotel groups and independent business owners.
Services we offer include, but are not limited to, business evaluations and process reviews, customer service improvements, customer relationship management and social media analysis, Food Safety Management System evaluations, mystery shopper assessments and the review of facilities management systems.
Our recommendations are always in sync with your broader business goals
We set the goals together, communicate throughout the process, revise and adjust to tailor a brand specific approach, resulting in the best outcomes for our clients.
