Bringing excellence to your business

Our consultation is always in sync with your strategy

Refined Hospitality Services are leaders in hotel, resort and restaurant consultancy

Leverage our years of experience in five star hospitality services

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Business Evaluations

Managing employee productivity, costs and expenses, profit flow through and efficiencies

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Process Reviews

End to end system analysis from receiving, to production and through to the guest experience

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Customer Service Improvements

Bridging the gap between desired company service standards and the reality on the ground

Mystery Shopper Programmes

Incognito reviews of hotels and restaurants for insight into the customer experience

Training and Development

Practical assessments, gap analysis and job certification reviews to establish training plans

Customer Relationship Management

Taking control of the guest experience pre-, during and after the encounter with your business

Food Safety Management System

Food Safety Management System reviews in accordance with international standards

Facilities Management Assessments

Preventive maintenance audits, R&M contract reviews, property inspections

Social Media Management

How to capture, manage and follow through on guest comment

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Best solutions

Meaningful and effective strategies to meet your business goals

We work closely with your teams to achieve the best outcomes

  • Mutually agreed targets and focal action points

  • Clear key performance indicators and metrics

  • Practical solutions and recommendations

Let's work together

We generate results for our customers

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Years of experience
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Generated profit
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Converted users
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Sales increase

Our consultation is always aligned with your desired business goals

We communicate, advise and update throughout the process to ensure transparency and clarity in our final reporting.

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Our clients

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