Refined Hospitality Services

Bringing excellence to your business

Leverage our experience to improve and grow your hospitality business

Business Evaluations

Managing employee productivity, work efficiency, costs and expenses, and profit flow through.

Process Reviews

End to end system analysis from receiving, to production, delivery and throughout the guest experience.

Customer Service

Bridging the gap between the service standards your business requires and the reality on the ground.

Mystery Shopper Programmes

Professional un-announced reviews of hotels and restaurants providing insights into the customer experience.

Training Reviews and Development Plans

Practical assessments, service gap analysis and recommendations to enable tailor made training plans and job certification.

Customer Relationship Management

Taking control of the guest experience at all stages; before, during and after the interaction with your business.

Food Safety Management System Assessment

Food Safety Management System reviews bench marked against international standards.

Facilities Management Assessments

Preventive maintenance audits, repairs & maintenance contract reviews and property assessments.

Social Media Analysis and Management

How to encourage, capture, manage and follow through on guest comment and general feedback.

Effective and measurable strategies to meet your business goals

We work closely with your teams to achieve the best outcomes

Simple key performance indicators and metrics
Mutually agreed action points and clear targets
Practical solutions and recommendations

Well founded advice and sensible recommendations to support your needs

We communicate in a timely manner throughout the process, taking an unbiased and fully transparent approach, ensuring practical and useful information is provided during the project term and delivered in our written reports.